Your Rights. Your Responsibilities. Your Care.
A respectful healthcare environment depends on understanding what patients can expect from their hospital and what the hospital expects from patients and attendants in return.
01 / Patient rights
Your Rights Matter
A patient's confidence in healthcare begins with knowing that their voice, privacy and choices are respected. Dhanya Speciality Hospital recognises the importance of ensuring patients understand their rights throughout their care.
Right to Safe and Respectful Care
Every patient has the right to receive care and treatment in a safe and secure environment free from physical, sexual or verbal abuse and neglect.
Right to Necessary Care
Patients have the right to receive necessary care regardless of gender, race, language or origin.
Right to Understand Their Care
Patients have the right to receive information about their diagnosis, treatment and medicines.
Right to Confidentiality
Communications and records relating to a patient's case should be treated as confidential.
Right to Clarify Doubts
Patients have the right to ask questions and clarify doubts before signing consent forms.
Right to Refuse Treatment
Patients have the right to refuse treatment, subject to applicable medical and legal considerations.
Right to Know Hospital Policies
Patients have the right to understand the rules and regulations applicable to them and the facilities available to them.
Right to Seek a Second Opinion
Patients have the right to seek a second opinion regarding their disease or treatment.
Right to Raise Concerns
Patients have the right to express concerns, complaints or grievances to hospital staff.
02 / Patient responsibilities
Good Healthcare Is a Shared Responsibility
A safe and effective healthcare environment depends on cooperation between patients, families and healthcare professionals.
Patients and attendants can contribute to their own care and to the wellbeing of others by following hospital guidelines and communicating openly with the care team.
Provide Accurate Health Information
Share accurate information about your habits, medical history, previous hospitalisations, allergies and current or past medications.
Respect Healthcare Professionals
Treat doctors, nurses and hospital staff with courtesy and respect.
Follow the Recommended Care Plan
Follow the treatment plan and medical instructions provided by your doctor.
Follow Infection-Prevention Measures
Observe the preventive measures advised by healthcare professionals where applicable.
Respect Hospital Policies
Follow hospital guidelines relating to smoking, noise, visiting hours, visitors and other regulations.
Be Punctual
Attend scheduled hospital appointments and consultations at the given time.
Take Care of Your Belongings
Patients and attendants are responsible for their personal belongings.
Help Maintain Cleanliness
Contribute to keeping the hospital environment clean and orderly.
Do Not Bring Prohibited Items
Weapons, alcohol and unauthorised drugs should not be brought into the hospital premises.